Redemption

Yes, there is still like problem. I have yet to receive my balance to be able to purchase a gift card of my choice. I've been trying for many many months yet I am so unsuccessful at doing so. Please advise
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ID
#4048159 Review #4048159 is a subjective opinion of poster.
Location
Steubenville, Ohio

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Verified Reviewer
New Reviewer

Claim number

I am highly upset I do not see any claim number. I followed the directions. And I cannot find the claim number to get my gift cards. This is starting to seem like a scam goodness

User's recommendation: Don't get this card.

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ID
#3498719 Review #3498719 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Deliver product or service ordered

Recieved a $100gift online thru Gyft. can not get into acct and have submitted several request for help and hvent a word from them.

Can not redeem a gyft from a friend that was sent to my device. have tried to get in touch to get help but have not heard a thing from them

User's recommendation: very confusing to redeem gyft card and their website is useless. No consumer support .Great way to steal money from people. what a scam.

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ID
#3276638 Review #3276638 is a subjective opinion of poster.
Location
Camden, South Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Help on purchased cards

I need help with cards I purchased as gifts and sent out as a text..you can call my cell 843-696-**** Thank you Julie Nixon
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ID
#1768451 Review #1768451 is a subjective opinion of poster.
Reason of review
Outstanding gift cards
Loss
$100
Preferred solution
Let the company propose a solution

Received cards as gifts-cannot access them

No customer service number. It's been a month since I requested assistance via email to zero response (outside of that they received my request). The cards have been unable to use since May 2018. It's now July and still NO RESOLUTION! I would recommend NOT BUYING FROM THEM. It seems like they take your money and do not give the recipient the option of ever using the card and they just KEEP YOUR MONEY. Not happy with their service. I called their mobile/website support # of (877) 758-****. They stated for months that they would send an email and that I needed to speak with "customer service instead of "customer support." They could not/would not give me a # to customer service and stated that they are not provided with phone #'s. What!!??
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ID
#1314512 Review #1314512 is a subjective opinion of poster.
New Reviewer

Nonexistent Customer Service and Thieves

Gyft - Nonexistent Customer Service and Thieves
I redeemed $150 through Gyft for a gift card with one of their stores (6/25). Tried to use it immediately after purchasing and at checkout I was told there was no balance. I immediately notified Gyft about this issue through their boilerplate email ticketing system. I received a standard response that they got my complaint and would investigate. (see pic) If I had anything else to reply to that email message. I did several times over several days with absolutely no response. I finally found a phone number to call. The 1st time I spoke with a rep, they told me someone would return my call in 24-72 hours. No call back. I called again, they told me it would be escalated and someone would call me back in 3-5 days. Nothing. I called back again, and I was told it would be escalated/prioritized for real this time (because it hadn't been previously) and someone would contact me in 24-48 hours again. Well, as of this writing it's been 72 hours and still not a thing. It's $150 they've stolen from me and refuse to do anything about. I'd like to know my options in how to escalate this further. Clearly trying to resolve this through their joke called "customer service" isn't an option. Further, when I wasn't getting any response from them I called the vendor I tried to use the gift card at. They informed me that the card number I was issued on June 25th had already been redeemed on June 22nd. Upon further discussion, it was not their fault as the transaction would have originated with the e-card issuer which is....GYFT. Anyway, I have used Gyft before without issue. However, this experience and their total lack of true customer service has made it abundantly clear that I will NEVER use them again.
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ID
#1296843 Review #1296843 is a subjective opinion of poster.
Location
Mountain View, California
Cons
  • No clear chain of escalation
  • Zero customer service
  • No recourse for wronged consumers
Reason of review
Poor customer service and order processing issue
Loss
$150
Preferred solution
Full refund
New Reviewer

I received a $25 gift card # 610097****744412

I tried to use this gift card at Chilis on Sunday and they say I have a zero balance, I haven't used this card since I received it, can you help me please and thank you.
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ID
#1558076 Review #1558076 is a subjective opinion of poster.
Location
Gretna, Louisiana
New Reviewer

Resolved: Gyft steals money and doesn't respond to customers.